1.How long will my order take to arrive?
As soon as you submit your order, it is automatically entered into our system for processing. Orders are dispatched from our warehouse within 72 business hours. Standard delivery typically takes 7-10 business days from the shipment date to reach you. Please note that orders are not processed on weekends or holidays, and shipping operates Monday through Friday.
2.Can I update my pickup store or delivery address after placing an order?
Unfortunately, once your order is submitted, changes cannot be made. We recommend double-checking all details carefully before completing your purchase to ensure accuracy.
3.Do you offer international shipping?
Currently, we only ship within the United States and does not provide international shipping.
4.What should I do if there's an issue with my order?
If you have questions, need assistance with your order, or wish to return an item, please refer to the details on your packing slip. You can also reach out to us via email at
[email protected].
5.Can I exchange an item I ordered for something else?
Unfortunately, we do not offer exchanges. Since product availability changes daily, we cannot guarantee the item you want will be available in your size or color. Instead, we recommend returning the original item and placing a new order. For assistance, feel free to contact our Customer Service Team at
[email protected].
6.What size should I choose?
Our shoes are made using European sizing. To find your perfect fit, please consult our size guide.
7.Do you accept international credit cards?
We only accept orders placed from devices with IP addresses within the United States and credit cards issued by US banks.
8.When will my credit card be charged?
Once you place your order, your card will be authorized for the total amount. Your credit card will be charged only when your order is processed and ready for pickup.
