Privacy policy

Introduction

At Ecoss ("Company" or "We"), we respect and prioritize your privacy, and this policy outlines how we safeguard it in line with applicable standards.

This policy details the types of information we may collect from you or that you may provide when visiting our website, ecoss.store(our "Website"), and describes our methods for collecting, using, maintaining, protecting, and sharing that information.

This policy is relevant to information we collect:

Directly through the Website.

Through email, text, and other digital communication between you and the Website.

When you engage with our ads and applications on third-party websites or services that reference this policy.

This policy does not apply to information collected offline, through other methods, or by any third parties, including other applications or content (like ads) accessible from the Website.

Please review this policy carefully to understand our practices regarding your data. If you disagree with our practices, your choice is to refrain from using our Website. By accessing or using our Website, you accept this privacy policy. We may revise this policy from time to time (see Changes to Our Privacy Policy). Continued use of our Website after modifications indicates acceptance of these changes, so please revisit this policy regularly.

Children Under 16 

Our Website is intended for individuals aged 16 and above. We do not knowingly collect information from children under 16. If you are under 16, please do not use or provide any information on this Website or through any of its features, including making purchases or submitting personal details. If we learn that we have received information from a child under 16 without parental consent, we will delete that information. If you believe we may have collected information from or about a child under 16, please contact us.

Information We Collect and How

We collect various types of information from and about users of our Website, including:

Identifiable information, such as your name, address, email, or phone number ("personal information").

Non-identifiable information about you, such as clothing sizes.

Information regarding your internet connection, the devices you use to access our Website, and general usage details.

We gather this data:

Directly from you when you provide it.

Automatically as you browse the site (including IP addresses, cookies, web beacons, etc.).

From third-party sources, like our business partners.

Information You Provide

Data we collect on or through our Website may include:

Details you provide via forms, like during account registration, purchases, or requests for additional services. You may also provide data when participating in promotions or reporting issues.

Records of correspondence (such as email addresses) if you contact us.

Transaction details for purchases made through our Website, including any necessary financial information.

Your search activities on the Website.

Additionally, any data you publish or share publicly (referred to as "User Contributions") is at your own risk. We cannot guarantee that unauthorized parties will not view your User Contributions or that security measures will always remain impenetrable.

Automatic Data Collection

As you interact with our Website, we may use automatic data-gathering technologies to track your device, browsing actions, and usage patterns, including:

Information about your visits, like traffic data, location, logs, and resource use.

Details about your computer and internet connection, such as IP address, OS, and browser type.

We may also use these technologies to observe your online behavior across different websites and services (behavioral tracking). We respect "Do Not Track" signals and can provide more information on behavioral tracking opt-out options upon request.

Automatic data collection can include both personal and non-personal information, enabling us to:

Estimate audience size and understand usage patterns.

Store data about your preferences, personalizing your experience on our Website.

Accelerate your searches.

Recognize your device on future visits.

Technologies We Use

To collect data automatically, we may use:

Cookies: Small files stored on your device. You can refuse cookies, though some features may become unavailable if you do.

Flash Cookies: Used to collect and store information about preferences and site navigation. They aren’t managed by regular browser settings. See the section on Choices About How We Use and Disclose Your Information for Flash cookie management.

Web Beacons: Small graphics on our pages or emails that let us count page visits or email opens for tracking purposes.

Third-Party Cookies and Tracking

Some Website content may come from third parties, such as service providers and payment processors. These third parties may use cookies or other tracking tools to collect data about you on our Website, possibly combining this with data from other sites. They may use this data for personalized ads or content.

We do not control third-party tracking technologies. If you have questions, please contact the third party directly.

Use of Personal Information

We may use or share the personal data we gather for various purposes, including:

  • To fulfill your requests: For instance, if you share your name and contact details to ask about our products or services, we will use that information to address your inquiry. If you provide your data to make a purchase, we will use it to process payments and handle delivery. We may also retain this information to streamline future orders or manage returns.

  • To support and enhance our offerings: This includes maintaining, customizing, and improving our Website, products, and services to better meet your needs.

  • To create and manage your account: This allows us to personalize and secure your experience with us.

  • To process transactions: We use your information to fulfill requests, process purchases, handle payments, and prevent fraudulent activity.

  • To tailor your experience: This includes personalizing content, product offerings, and advertisements to align with your interests across our Website, third-party platforms, and through email or text (where legally required with your consent).

  • To ensure security and integrity: We work to maintain the safety, security, and reliability of our Website, services, databases, technological assets, and business.

  • For development and improvement: We use personal information in testing, research, analysis, and product development efforts to enhance our Website, products, and services.

  • To comply with legal requirements: This includes responding to law enforcement requests, abiding by laws, court orders, and governmental regulations.

  • As communicated at the time of collection: When collecting personal data, we may inform you of specific uses, as described or outlined under the CCPA.

  • For business transitions: If we evaluate or undertake a merger, divestiture, restructuring, reorganization, or other business transaction, including bankruptcy or liquidation, we may transfer personal information among our assets to the relevant parties involved.

Your Rights and Choices

The CCPA grants California residents specific rights regarding their personal data. This section outlines those rights and how to exercise them.

Right to Access and Data Portability

You have the right to request that we provide information about our collection and use of your personal data over the past 12 months (the "right to access"). Once we receive and verify your request (see "Exercising Your Rights"), we will disclose:

  • The categories of personal data we collected about you
  • The sources of that data
  • The business or commercial purposes for collecting or sharing it
  • The categories of third parties with whom we share your information
  • If we sold or disclosed your information, we will provide two separate lists specifying:
    • Sales, showing the categories of personal data each recipient purchased
    • Disclosures made for business purposes, identifying the information categories shared with each recipient
  • The specific pieces of personal data we collected about you (a data portability request)

Right to Deletion

You have the right to request that we delete any of your personal data collected and retained by us, subject to certain exceptions ("right to deletion"). Once we verify your identity, we will review your request and determine whether an exception applies. We may decline to delete your information if it is necessary to:

  • Complete a transaction, provide a product or service, fulfill terms of a warranty or product recall, or otherwise carry out our contract with you
  • Detect and prevent fraud or other malicious activity, or prosecute those responsible
  • Debug our products to identify and fix functionality issues
  • Exercise or protect free speech or other rights under the law
  • Comply with the California Electronic Communications Privacy Act
  • Engage in research in the public interest, adhering to ethics and privacy standards, where deletion would impair the research and you previously provided consent
  • Enable internal uses that align with your relationship with us
  • Comply with a legal obligation
  • Make lawful, internal uses of the data compatible with the context in which you provided it

We will remove or anonymize any information not subject to these exceptions and direct our service providers to do the same.

Exercising Your Rights to Access or Deletion

To exercise these rights, submit a request by either:

Only you or a legally authorized individual may request access or deletion of your personal data. You can also make requests on behalf of your child by contacting us for guidance.

A request to access may only be made twice in a 12-month period. When submitting your request, please:

  • Provide enough information for us to reasonably verify you, such as at least two data points that match our records
  • Describe your request clearly so we can properly evaluate and respond

We cannot fulfill a request if we cannot verify your identity or authority to make it. An account is not required to make a request.

Personal information provided for verification purposes will only be used to verify the requestor’s identity or authority.

Response Timing and Format

We confirm receipt of a request within 10 business days. If you don’t receive confirmation within that timeframe, please reach out to support@ecoss.store. We aim to substantively respond within 45 days. If more time is needed (up to 45 additional days), we will notify you.

Disclosures cover the 12-month period preceding the request. If applicable, we will explain why a request cannot be fulfilled. For data portability requests, we provide your data in a commonly used format to enable easy transfer.

We don’t charge fees to process verifiable requests unless they are excessive, repetitive, or unfounded. If a fee applies, we will inform you with an estimate before proceeding.

Non-Discrimination

We won’t discriminate against you for exercising your CCPA rights. Unless allowed by the CCPA, we will not:

  • Deny you goods or services
  • Charge different prices or offer varying quality levels
  • Suggest you might receive different prices or levels of service

However, we may offer financial incentives in accordance with CCPA that could result in different prices or service levels. Any financial incentive program will align with the value of your data, include written terms, and require your prior opt-in consent, which you can withdraw at any time.

Additional California Privacy Rights

Under California’s “Shine the Light” law (Civil Code Section § 1798.83), California residents may request details on our disclosures of personal data to third parties for direct marketing purposes. For such requests, please contact us via email.

Changes to Our Privacy Policy

We reserve the right to modify this privacy policy at any time. Changes will be posted on our Website with an updated effective date. By continuing to use our Website, you accept the revised policy.

Contact Information

For questions about this notice, how Eccso collects and uses your information, your rights, or to exercise your rights under California law, please contact us at:

  • Email: support@ecoss.store
  • Postal Address: 17777 n scottsdale rd, Scottsdale, Arizona, 85255

If you need an alternative format due to a disability, please contact us.

Privacy Notice for EU Residents

This privacy notice for EU residents supplements Ecoss’s Website Privacy Policy and applies to individuals in the European Union, in compliance with the GDPR.

Limited Data Processing

We limit the processing of personal data of EU residents to relevant and necessary purposes. We collect your data to:

  • Process orders, manage accounts, and notify you of special offers

We take reasonable steps to ensure your data is reliable, complete, and current, and we rely on you to update or correct it as needed.

Notice and Consent

If we process EU data for other purposes, we will provide notice with clear information on data types, purposes, recipients, retention periods, and your rights. This includes your right to opt-in and withdraw consent at any time by contacting us.

Data Transfers

When transferring your data to third-party processors, we:

  • Enter into contracts with data processors
  • Transfer data only for limited purposes and ensure similar privacy protections
  • Address unauthorized processing by requiring the processor to notify us of any inability to comply

Data Protection Rights

EU residents have the right to access, correct, delete, restrict, object, and transfer their data under certain conditions. To exercise these rights, contact [email protected] We may limit requests that interfere with legal obligations or compromise other individuals’ privacy.

Grievance Procedure

To raise concerns about our data processing, please email support@ecoss.store. Unresolved issues may be taken to the appropriate data protection authority.